How do I perform a factory reset?

To reset your Flow to the original factory settings, all you need is a paper clip (or something similar).

Push and hold your Flow's main touch button throughout the process.

Find your Flow's factory reset button (see below).

Gently insert the bent paper clip into the factory reset hole on your Flow and push it once, release the reset button after less than a second while still holding the main button. Now let go of your Flow's main button. The reset is complete!

Your bottom LED will turn blue for approx 15 seconds. Once it goes out, your Flow has been reset. When you push your Flow's main touch button, you will see scrolling blue LEDs, indicating that your Flow is ready to connect!

 NOTE: The mark of success when performing the reset with be blue lights.  If your Flow's lights do not Flash, or if they flash yellow, please refer to the following tips. 

• Hold down the front button much harder than you think you need to without letting go.

• Push the reset button quickly, but also firmly.

• Release the reset button.

• Finally, release the front button.

Still having trouble?  Please reach out using our live chat function today!  You can find this on the bottom right hand side of your screen here, or when you visit plumelabs.com.  Our agents are ready and eager to sort you out!