Can I get a refund? Plume Labs Support Team December 06, 2018 12:51 Updated Follow You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org. Related articles What shipping methods are used for Flow? What is Flow's return policy? Is Flow available in my country? Do you have special package rates for citizen science projects? What are the Flow Warm-up and Burn-in Periods? Comments 0 comments Article is closed for comments.