Can I get a refund? Plume Labs Support Team August 13, 2019 22:43 Updated Follow You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org. Related articles What shipping methods are used for Flow? What is Flow's return policy? Is Flow available in my country? Do you have special package rates for citizen science projects? What are the Flow Warm-up and Burn-in Periods? Comments 0 comments Please sign in to leave a comment.