Can I get a refund? Tyler August 29, 2018 16:58 Updated Follow You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org. Related articles What shipping methods are used for Flow? When will Flow pre-orders be shipping? What is Flow's return policy? Is Flow available in my country? Do you have special package rates for citizen science projects? Comments 0 comments Article is closed for comments.