Refunds Plume Team January 30, 2018 13:33 Updated Follow You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org. Related articles Shipping Methods Do you have special package rates for citizen science projects? Is Flow available in my country? What is Flow's return policy When will Flow pre-orders be shipping? Comments 0 comments Article is closed for comments.