Refunds Plume Labs Support Team December 06, 2018 12:51 Updated Follow You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org. Related articles Shipping Methods What is Flow's return policy Is Flow available in my country? Do you have special package rates for citizen science projects? Will Flow continue to work if it disconnects from its companion app? Comments 0 comments Article is closed for comments.